Privacy Notice

Last Updated: [Insert Date]

At Caring About Paws, I am committed to protecting and respecting the privacy of both you and your pets. This notice explains how I collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR).

1. The Data I Collect

To provide effective behaviour and training services, I may collect the following information:

  • Personal Details: Your name, address, email address, and phone number.

  • Pet Details: Your pet’s name, age, breed, medical history, and behavioural history.

  • Multimedia: Photos or videos of your pet (only with your explicit consent).

  • Payment Data: Transaction details (processed securely via Squarespace)

2. How I Use Your Data

I use your information to:

  • Provide professional behavioural consultations and training plans.

  • Communicate with you regarding bookings and follow-up care.

  • Coordinate with your Veterinarian (only when necessary for your pet’s welfare).

  • Process payments and maintain business accounts.

  • Share "success stories" or educational content on social media (only if you have opted in).

3. Legal Basis for Processing

I process your data under the following legal bases:

  • Contractual Necessity: To fulfil the services you have booked.

  • Consent: Where you have given clear permission (e.g., for marketing or social media photos).

  • Legal Obligation: For tax and accounting purposes.

4. Data Sharing & Security

I will never sell your data to third parties. I only share information with:

  • Veterinary Professionals: If a referral or medical update is required.

  • Service Providers: Secure platforms used for booking, accounting, or email management.

I take all reasonable steps to ensure your data is stored securely, using password-protected systems and encrypted cloud storage.

5. Data Retention

I generally keep client records for 7 years following our last session to comply with insurance and tax requirements, after which personal data is securely deleted.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data I hold about you.

  • Request that I correct any inaccuracies.

  • Request that I delete your data (subject to legal/insurance retention requirements).

  • Withdraw consent for marketing at any time.

7. Contact Me

If you have any questions about this Privacy Notice or how your data is handled, please contact:

Elizabeth Capp at caringaboutpaws@gmail.com